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vantagefeed.com > Blog > Technology > Most US workers don’t use AI in their workplace yet. This study suggests why
Most US workers don’t use AI in their workplace yet. This study suggests why
Technology

Most US workers don’t use AI in their workplace yet. This study suggests why

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Last updated: February 28, 2025 8:50 am
Vantage Feed Published February 28, 2025
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John W. Banagan/Getty Images

Since the launch of Openai’s ChatGPT in 2022, artificial intelligence (AI) technology has become increasingly entrenched in our daily lives. However, new research suggests that the American workforce appears to have little interest in adopting masses.

According to Pew Research Around 80% of Americans released this week do not generally use AI in the workplace, but those using AI seem to be less enthusiastic about its benefits. Furthermore, less than a third of those surveyed said they were “excited” about using AI in their future workplaces. Only 6% of workers say that AI use in the workplace will lead to more employment opportunities in the long term.

Also: 15 ways AI saved time at work – and how I use it now

In this study, Pew looked at 5,273 US adults employed part-time or full-time, with one or more jobs, who consider one of them to be their primary job. Participants explored “how workers view AI use across the workplace and how they view their experiences with AI in their work.”

This study investigated how it informed class, age, and education regarding questions about AI use and employment opportunities. For example, according to Pew, when asked whether workers were more concerned than they were more hopeful than the future of their use in AI, 52% of respondents expressed much more “worried” than “hope” or “excitation” in 36% and 29%.

Knowledge workers in information and technology, banking, finance, accounting, real estate and insurance are “most likely to say that AI use will lead to more employment opportunities in the long term.”

Screenshot-2025-02-26-AT-12-54-27PM.PNG

Pu Research Center

People with low incomes and mid-term workers are more pessimistic about AI use in the workplace than people with high incomes, and are more likely to communicate feelings that AI leads to fewer employment opportunities for them. In contrast, high-income workers are more likely to say that workplace use doesn’t make a significant difference in employment opportunities.

Screenshot-2025-02-26-AT-2-02-43pm.png

Pu Research Center

51% of AI users surveyed have at least a bachelor’s degree, compared to 39% of non-AI users within the non-AI user camp, “31% say that at least some of the work is done with AI.” Young workers are also more likely to say they are “overwhelmed” about how AI will be adopted in the workplace in the future.

18-29 workers are most likely to use AI chatbots in their workplace “at least several times a month” to research, summarise and edit content. However, few people have said these technologies are “very or very helpful” when it comes to productivity improvements and high quality work.

Most workers (69%) do not use AI chatbots in their workplace. Of non-AAI chatbot users, 36% said they never used AI chatbots for work purposes because they were “no useful for work.” Another 22% say they are not interested in using AI chatbots.

Pew researchers say that most workers, across all ages and educational groups, the workplace training they receive is unrelated to AI use. Only a quarter (24%) said they had received training in the use of AI.

Also: Openai’s deep research can save you time at work – and now it’s much cheaper to access

It is effective and Proper AI training Feeding AI pessimism in the workplace, which has something to do with the lack of a clear vision of how AI can increase workplace productivity. “Employees are justly afraid that the organization will justify firing them by saying that AI can do this job.” Note Hatim Lerman, associate professor at Kellogg School of Management at Northwestern University.

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