AT&T customers report wireless service being down for hours

AT&T is currently experiencing an issue where customers are seeing “SOS” instead of the normal service bar.

“We’re working to address a software issue that may prevent some customers from connecting to our wireless network. Keeping our customers connected is our top priority, so we appreciate our customers’ patience while we work to resolve this issue,” AT&T spokesman Jim Kimberly said in a statement. The Verge.

Kimberly also Mobile Reports The report was inaccurate. AT&T found internally that the outage at its switching centers was “causing a range of issues, including service delays, inability to provision new SIM cards and, in many cases, complete loss of network connectivity,” likely affecting primarily iPhones and other Apple devices.

Reddit users are also reporting issues with some services. Android device.

User reports also spiked on Tuesday afternoon. DowndetectorSince the peak, the number of reports has been declining, but as of this writing, Downdetector’s graph has started to rise again.

Update August 27: Added statement from an AT&T spokesperson.